The process of establishing and consolidating relationships can be strenuous if not painful, especially if you do not have skills that help with this process, such as empathy.

This training will explore professional and personal contexts where empathy is a differentiating factor for the acceptance of others and the establishment of interpersonal relationships, especially in a post-pandemic context with new ways of working and leading teams.

Employees and leaders will discover the advantage of communication, listening and empathic understanding through practical case studies.

1 - Introduction

2 - Leadership Versus Empathy

• New leadership perspectives, its challenges and pillars

3 - Communication and Empathic Relationships

• The pillars of emotional intelligence
• What is empathy and the difference between concepts
• The different types of communication

4 - Empathetic Listening

• What is empathetic listening and the importance of communication
• Explore the barriers to empathetic communication
• Identify type of listener one is

5 - Different Perspectives

• Recognise the importance of the three perspectives on a given situation

6 - The Empathy Triangle

• Explore the three components of the empathy triad

7 - Promoting Empathy

• Tips for promoting empathy in the workplace
• Promote empathy in six steps

8 - Hands-on